Where can I buy tickets to Waterbom Bali?
It can be booked online via Waterbom Bali website, www.waterbom-bali.com or offline at our ticketing counter in the park.
What method of payments are accepted?
You may use cash and credit or debit cards.
Can I buy tickets on the day of my visit?
In normal period, you may purchase tickets on the day of your visit from our website or at our ticketing counter. In high season period you have to book one day prior from our website. Please note purchasing tickets from our ticketing counter on the day will be subject to availability and can be busy during peak periods.
Can I enter the park on the day of my visit during high season?
In high season period, Waterbom Bali may reach maximum capacity and might temporarily close the park to ensure all guests have a great experience. To guarantee entry on your preferred day go to waterbom-bali.com, the simplest and best value way to buy your tickets.
Why is there a discrepancy in ticket prices bought online and on-site?
This could be due to promotions exclusive to online purchases only.
Are there packages that include food and beverages or activities at Waterbom Bali?
At the moment we don't have package which include admission and food, but you can always make a special request by contacting us via Group Booking https://www.waterbom-bali.com/group-booking
Are there extra charges for any of the activities or services inside Waterbom Bali?
All slides and access to Entire Park are included in your admission ticket with the exception of activities and services. Towel Hire, Lockers, Euro Bungy, FlowRider, Photos, Spa Facilities and Gazebo Rental charged separately.
Are tickets refundable?
We regret that tickets sold are non-refundable under any circumstances.
Can I book a gazebo in advance?
Gazebo can only be booked in advance via online from www.waterbom-bali.com along with the ticket purchase. Gazebo hire charges are non-refundable and valid for selected visit day only.
Can I re-enter Waterbom Bali after leaving?
Your admission ticket is valid for an entire day. If you wish to leave the Park and return later the same day, please have a pass-out at the exit. Pass-out must be presented for re-entry.
May I change the date of my Waterbom Bali ticket(s)?
Please contact the Waterbom Bali Customer Service at [email protected] or call at +62 361 755676 for assistance.
If I do not use the facilities, is there a special rate for me?
All of Waterbom Bali guests need admission ticket to enter the park. Waterbom Bali not only offer rides and attractions. We are boutique Water Park committed to treat the same to all of our guests with excellent service. We also offer a beautiful garden and a wide selection of food that providing all guests with the extra attention that it takes to create great tasting meals and customer satisfaction.
DO YOU PROVIDE ACCESSIBILITY FOR GUESTS WITH DISABILITIES?
Waterbom Bali extends a warm welcome to all guests! We do our best to make sure our main park areas are wheelchair friendly and accessible for our guests with disabilities. Wheelchair access (wide paths and ramps to assist) is available at all pools, toilets & showers, food and beverage outlets, and retail shops at Waterbom.
Please note that due to safety restrictions and limitations in access to our slide towers (all stairs), sliding may not be possible for guests in wheelchairs. We apologize for any inconvenience this may cause. You are still welcome to enjoy our Lazy River and main pools and areas you are able to access. For further assistance or information, please reach out to our guest relations team before your visit to discuss further.
WHAT ARE YOUR OPENING HOURS?
We are open DAILY from 9 AM – 6 PM and will be closed only on Nyepi Day (Balinese Day of Silence).
DO YOU HAVE AN ON-SITE PARKING FACILITY?
Waterbom provides private, off street parking for our guests however based on business levels we can't always guarantee availability. To ensure the safety of all guests Waterbom reserves the right to inspect any vehicles prior to allowing entry.
Our parking areas are closely monitored by our professional security team however we recommend no valuables are left in your vehicle and Waterbom does not accept any responsibility or liability for any theft or damage to guests vehicles or property while in the car park.
DO YOU PROVIDE ACCESSIBILITY FOR GUESTS WITH DISABILITIES?
Waterbom Bali extends a warm welcome to all guests! We do our best to make sure our main park areas are wheelchair friendly and accessible for our guests with disabilities. Wheelchair access (wide paths and ramps to assist) is available at all pools, toilets & showers, food and beverage outlets, and retail shops at Waterbom.
Please note that due to safety restrictions and limitations in access to our slide towers (all stairs), sliding may not be possible for guests in wheelchairs. We apologize for any inconvenience this may cause. You are still welcome to enjoy our Lazy River and main pools and areas you are able to access. For further assistance or information, please reach out to our guest relations team before your visit to discuss further.
When is the best time to visit Waterbom Bali?
With rides and attractions open all year round, it is always a great time to visit Waterbom Bali. If you want to visit when the number guests fairly low, plan to visit at the weekend during February through April or October through November. The benefit of visiting Waterbom Bali when the number of guests is low is the waiting times are shorter.
What attractions are suitable for my child?
Waterbom Bali has attractions suitable for children of all ages. Information indicating any rules and restrictions for each attraction can be found beside each attraction in the Waterbom Bali parks. Young children can enjoy a fun-time at Funtastic, water cannons, slides, wheels, ropes and our giant dump buckets will keep them entertained for hours. Children under 6 years old must be accompanied and supervised by an adult at all times.
What should I wear to Waterbom Bali?
For the best experience, you are advised to wear comfortable swimsuits or shorts with spandex material. Guests riding the waterslides are not permitted to wear swimsuits or shorts with metal decorations including metal zips or drain holes on board shorts, loose clothing and eyewear, these items can damage the slides or are potential snagging hazards.
Where should I go if my child gets hurt or needs medical treatment?
In emergencies, please contact our lifeguard or staff member straight away. You can find our First Aid near the Smashdown Locker. Please ask any staff member for assistance with directions.
I have limited internet access. Is Wi-Fi available in the Waterbom Bali Park?
Yes, you can access our Wi-Fi at lobby and restaurant areas.
How do I make a transactions inside the park?
For guest convenience and safety we apply cashless payment system inside the park. A wristband called "Splash Band" will store credit information to be scanned whenever guest makes any transaction. You can deposit your money into the Splash Band and if you did not spend all of the credit, we will simply refund you on your way out.
Are there lockers available for rent?
For your convenience and safety, lockers are provided to protect your valuables. With both regular and family size options we have your storage needs covered and with three locker locations around the park you won't have to be walking all over the park if you need to access anything.
Are towels provided?
Towels are available at each of the three locker hire areas.
Are there shower facilities in the park?
Shower are available at Main Locker Area, Kiddy Area and Tropical Area. Please ask any staff member for assistance with directions.
What types of restaurants are in the Waterbom Bali Park?
Waterbom Bali has four restaurants and three bars off all specialties and wide selection of food. Waterbom Bali with M&M Concepts are committed to provide quality comfort food, fresh seasonal produce, responsibly sourced and made daily, by hand from scratch.
Are the vegetarian and vegan options available in the park?
Yes, we have some options for vegetarians, vegans, and special diet. Waterbom Bali designed their menu to provide quality comfort food with something for everyone, though with the volume and variety, Waterbom Bali is not able to entirely specialize in any given food type. If you have a unique requirement that’s not available on their menu, do let them know prior to your arrival and they would be happy to assist in any way they can.
Where can I find Halal food in the park?
We have pork free zone are at Wantilan food court.
Are there age, height, weight or any restrictions for the slides in the park?
Yes, please find out more under the “RIDES & ATTRACTIONS” page on our website, waterbom-bali.com. For safety reasons, pregnant women and persons with heart conditions or back trouble should not riding on slides.
Can I bring in outside food and drinks into the park?
Outside food and drinks are not allowed to bring into Waterbom Bali Park. Only mineral water bottles are allowed to be brought in, maximum 1 bottle per person.
Where can I store my outside food and drinks?
You can store your outside food and drinks at our Guest Relation Counter in the lobby.
Am I allowed to take photographs within the park?
Yes! Please enjoy capturing your experience at Waterbom and take your personal photos or videos in any open areas within the park. However on the slides you can only shoot on the following tube slides: Boomerang, Python, The Drop, Tailspin, and Constrictor, and only using a GoPro or any action cam with a wrist strap, chest strap or head strap, or your phone secured also using a strap for safety purposes.
Please note that large production cameras and drones are not allowed to be used inside the park. For promotional videos or other requests, please contact our Marketing team on [email protected]
Can I smoke inside park?
For the comfort of all Guests, smoking is permitted only in designated smoking areas. Please ask any staff member for assistance with directions.
On entering Waterbom you are accepting all of our terms and conditions listed below:
- • Admission is at the ticket holder’s own risk. Waterbom takes all care to ensure a safe environment however Waterbom assumes no responsibility for any injury sustained through any means within the park. Waterbom Bali may provide assistance however this will not be an implied admission of liability in any way.
- • Waterbom encourages all guests to secure their valuables at all times. Waterbom assumes no responsibility for lost or stolen items.
- • Entry and access to use of services and facilities is governed by the inclusions listed for the ticket type purchased.
- • Waterbom reserves the right to use any photograph/video of any guest captured within the park for promotion purposes without any additional approval or consent from the guest or compensation to the guest.
- • Tickets are not refundable under any circumstances.
- • Gazebo bookings are non-refundable, non-transferable, and can only be rescheduled (subject to availability) up to 48 hours prior to visit date. If guests do not honor their gazebo booking on their scheduled visit date, there will be no refunds or rescheduling and the gazebo booking will be forfeited.
- • General Admission 1-Day tickets entitle the ticket holder to access to the park, use all slides and pools only.
- • Unless specifically stated in your ticket inclusions, the following services and facilities are charged separately: Towel hire, Lockers, Gazebos, Euro-Bungy, Water Blaster, FlowRider, Spa Services and Food & Beverage.
- • Pass outs for same-day re-entry are permitted.
- • Children under 11 years old must be accompanied by an adult.
- • No outside food or drinks can be brought into the park.
- • Pets are not allowed into the Park.
- • Use of Waterslides are not recommended for the following guests:
- - Those knowing or suspecting they suffer from chronic health conditions or an impairment which could place them and/or others at risk of injury
- - Those who have recently undergone surgery
- - Women during pregnancy
- - Those with chronic back and heart conditions
- • When using waterslides the following are not permitted:
- - Jewelry of any kind T-shirt and bathing suits with metal decoration
- - Cut-off jeans
- - Glasses
- • Strict height and weight restrictions apply for our slides to maintain guest safety according to International Standards. We reserve the right to refuse slide access to any guests which might put the guest at risk due to guest's weight or height. Our staff may ask guests to confirm weight at the entry to the park or slides.
- • Hawkers are not permitted in the park
- • In the event of severe weather conditions, mechanical or other operational difficulties, it may become necessary to temporarily close the pools and attractions. Within this time guests are advised to seek appropriate shelter.
- • All ticket packages, rates and related terms and conditions of sale and use can be changed without notice.
Any failure to agree and/or adhere to the listed Terms and Conditions of Waterbom Bali will result in refusal of entry into the park or immediate dismissal from the park.
